We require appointments to be made for Pick Ups, Deliveries (Inbound POs), and Outbound Freight Shipments Listed below are the calendars for each:PICK UP at Nice DELIVERY; Inbound POsOUTBOUND, Outgoing Freight Orders
Holds are placed on orders either automatically via ShipHero and your store connection settings or holds are placed manually by the Nice team or by the client. Your Account Manager or a representative from the Accounts team will reach out if holds ha
For Pick Ups: Please add your company name along with the person's name who will be picking up. Example: MO_NicePickUp_Sally. Third Party: Please include the Shipment ID or other Identification that matches the Third Party Labels, PO#, etc. Please al
All orders must be entered before scheduling a pick-up. We recommend adding your company along with the name of the person who will be picking up:. Pick-Up Orders: All pick-up orders must have the Carrier set to Generic, and the Method set to Pick Up
How-To:
1. Your products are approved to ship as is or your manufacturer/ co-packer is able to complete any Amazon prep needed. Depending on how quickly your products move, some brands choose to have Amazon-specific SKUs to maintain sales and inventory. 2. N
Orders move quickly through our fulfillment process! If you'd like to upgrade shipping, make changes to an order, add a product, or cancel an order, the below steps explain how to do this in ShipHero and Shopify. If you need to edit, add or delete a
Shipping third-party orders can be automated or even an integration made to have these orders flow into ShipHero. Please contact your Account Manager at [email protected] so we can work with you to process these orders to your specifications a
There are ShipHero order examples listed in the CSV order template to aid in entering in your order information. BIG CALL OUT / Orders with multiple SKUs need to have 1 row per SKU listed:. Fill out the following details. IF THE DATA IS MISSING OR HA
ShipHero Steps to reship an Order:. Shopify Steps to Duplicate an Order:. 1. Go into your Shopify account, find the order that needs to be replaced/ reshipped, and create a duplicate order. 2. In Shopify, edit the order as needed:. Example: An ice st
Nice Commerce's standard SLA for B2B and Wholesale orders is to ship orders within 4 business days of receiving the order, under normal volume periods, excluding federal holidays, where all shipping requirements have been shared and agreed upon. If a
Once the gift note is set up as a SKU in your Shopify store, be sure the below setting is enabled to ship the gift note product:.
Yes, we do ship internationally!. Nice ships internationally through UPS, FedEx, USPS, and in some cases DHL. A non-expedited international shipment typically takes 7-30 days for delivery. Details on International Expedited are listed below. For B2B
NOTE: The changes made affect all shipments associated with the order. If you have "Allow Partial" enabled and have multiple shipments going out for an order, all boxes and shipments associated with the order will be updated to the chosen carrier met
ShipHero has a lot of success latching onto Product or Orders Tags allowing ShipHero to have an easier time organizing and initiating automations. Having Order Tags or Product Tags in place allows Nice to trigger your desired outcome. 1. Go to Invent
Yes, we can ship partial! ShipHero has the following option within each order to "Allow Partial" - Allow Partial will enable ShipHero to fulfill all items that are ready to ship!. Items that are not ready to ship (Preorder, backordered, overselling,
We use Generic carrier methods for all non-standard shipments. When manual orders are created and the order is not being shipped Cheapest -> Fastest (NC carrier), the appropriate Generic Method must be selected for accurate shipment of the order.The
Ready to Ship is ShipHero's way of letting you know if an order CAN ship or CANNOT ship. To filter, change the Manage Order settings to either YES/NO "Ready to Ship". When an order CAN ship, the order will show "YES", Ready to ship:. When an order CA
Before we get into the guide, it is important to be in communication with the Nice Accounts Team about your approved third-party accounts. We require ample notice of the addition of a third-party account to ensure that everything is set up and ready
When you view orders in ShipHero, you will see "Fulfillment Status" listed in the Details section:The Nice Team uses Fulfillment Status internally as pick tiers for our shipping team. We are then able to automate or manually move orders to optimize t
To best facilitate, we work with excellent packaging manufacturers that make sure we have the best packaging available in-house and the best resources to share if custom packaging is the route that you are looking (or required) to take. To best under
How to format military addresses properly and use APO, FPO, DPO etc.A bit of background - when you send mail to a military base (active or inactive), you don't send it to the base's physical street address. Most of these locations are secure, and the
To map the services, your Nice Account Manager will need all your published shipping options from Amazon:. Your Account Manager will then map each service to a carrier and shipping method so that these orders are processed and shipped as required.
Delivery Duty Unpaid (DDU). The shipper/exporter/manufacturer clears the goods for export and is responsible for making them available to the buyer at the named place of destination, not cleared for import. The seller assumes all responsibilities for
1. To check the status of a PO go into Purchase Orders > All Purchase Orders. 2. Once in "Purchase Orders", you can toggle under Status (see picture below) and you will want to select "All". 3. Once in the "All" view, you can scroll down to the PO of
Nice Commerce does allow pre-selling new product lines and collections before a PO is received in our warehouse!. However, when a pre-sell occurs, all orders of that SKU and subsequent orders will fall out of SLA guidelines of 24-hour fulfillment. Wh
Mapping shipping sets the Carrier and Method for services that are available on your website in ShipHero, and each service needs to be mapped. In short, mapping shipping is how ShipHero translates and understands how you would like orders to be shipp
Yes! We can sync order cancellations in near real-time through Shopify. If you have another store connection, it depends on the store platform. We recommend going into ShipHero to make sure that the order reflects the cancellation OR placing the orde
Yes! We are able to rate shop. We can shop based on the cheapest rate, fastest service, a specific delivery date or window, and more!. The rating tool that we use is very intuitive and easy to work with. Want to learn more? Please contact us at Suppo
USPS | is generally the most affordable way to ship to Canada for light parcels under 3 pounds. USPS will hand the parcels over to Canada Post (the Canadian equivalent of USPS) once at the border for final delivery. The USPS and the Canada Post have
If you receive notification that an error has occurred with a shipment, the Accounts Team is in need of the following instructions to be followed so we can assist in the matter: 1. Please submit the following to [email protected] line:
Yes! You can set an order to require a signature. Fees will apply from the carrier. All you would need to do is enable "Require Signature" found within the order on the right side titled "Details":.
What is the difference between Standard and High-Touch fulfillment?. STANDARD: Our Standard fulfillment process is all about automation, documentation, and your brand's packing SOP. We are able to automate the addition of marketing materials, handwri
To view the label cost for fulfilled order/s, you will need to select in the top banner of ShipHero Reports / Shipments:. This will take you to the Report: Shipments. Once there, you are able to use Filters or type in the order number for the order y
Here is a list of factors and their explanations that affect shipping cost:
At Nice, we are able to label or re-label your units for specific sales channels or retailers. We complete this work through our SOW Team that completes labeling work multiple times a week (sometimes multiple times a day) to make sure that we are com
When shipping internationally, duty (or customs tariffs) is set by the destination country's customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased and the classification of
When does Address verification happen?. Address verification happens in ShipHero when the order comes over from your store. The verification process happens automatically where you can tell if the system has "approved" of the address if it has been u
Pulling reporting in ShipHero for shipped orders is quick and easy!. Here are the steps to pull Shipped Order Data in ShipHero:. 1. Head over to Manage Orders, and update the following in the left side column:. *Order Date Rage*. You will need to spe
When ShipHero has trouble with an address, the Nice Commerce Fulfillment team can try to make small edits to the shipping address but Nice will more than likely place the order on Address Hold for the client to verify. To know if ShipHero verified th
A separate Wholesale Store from your DTC Store is required for this fix to work as we will be adjusting order settings:. Steps:. 1. Get with [email protected] to enable the proper backend settings with your Account Manager. 2. When orders with
Dimensional weight, or DIM weight, refers to shipping costs that factor in the dimensional weight (DIM) of a package into the overall shipping price. The DIM weight plays a major role in the pricing depending on the below key facts: Dimensions and We
Rush order requests happen, and we are able to facilitate some Rush order requests or rush pick-up requests on a case-by-case basis. To submit a rush order request:. 1. Please email [email protected] to connect with your Account Manager or som
A routing guide establishes a set of rules and requirements for suppliers and shippers to follow when performing shipments, either inbound or outbound. These guides ensure the proper transportation provider, mode of shipment, proper billing, and more
If you need to update or change the shipping method after the order is placed you can do so with the below steps:.
USPS Ground Advantage launched on July 10th, 2023 as a new shipping offering combining USPS Retail Ground, First-Class Package, and Parcel Select into one unified service. With the product's launch, USPS is retiring three offerings:. as well as Groun
At Nice Commerce, we have operational teams that fulfill each day to meet the 12pm cut-off time for all orders shipped in a given business day (2-PM for qualifying Expedited orders). Concerning High Volume fulfillment, Nice Commerce will always alloc
Shipping to your International Wholesalers is made easier at Nice Commerce. To review our overview of International Shipping, please review THIS ARTICLE. For International Wholesale, your Account Manager will work with you to prepare an SOP by the re
To meet international shipping and carrier requirements, both the phone number and email address for customers placing cross-border orders are required. Capturing this information will allow us to:. Reduce International Tansit Issues: The carrier bei
In the Shopify store, you can edit orders by adding, and/or removing, and adjusting their quantities. At the bottom, more information is available for how to partially ship an order from Shopify in ShipHero. Here's how our integration works with Ship