How to Create a Manual Order in ShipheroUpdated 17 days ago

Creating a manual order in ShipHero is helpful when an order isn't placed through your eCommerce store and needs to be entered manually for fulfillment. This commonly applies to:

• Local pick‑ups

• Third‑party shipments

• Freight shipments

• Special handling or internal brand orders

Step 1: Start and Name Your Manual Order

1. In Shiphero go to Orders → Create an Order 
2. Add an Order Number beginning with "MO_BrandName" using one of the following formats:
   
   

   Type	Instructions	Example Format
   Pick-Up	Include the person's name who will be picking up the order.	MO_BrandName_Pickup_[PickupPerson]
   Third-Party	Include the shipping ID or other identification that matches the third-party label, PO #, etc. uploaded to the drive.	MO_BrandName_3rdParty_[ID/CustomerName]
   Freight	Include the Shipment ID or other identification for our team to recognize and match to the correct shipment.	MO_BrandName_Freight_[ID/CustomerName]
   Standard Manual Order	Include any relevant identification if applicable.	MO_BrandName_[ReferenceName]

Why naming matters: Clear naming ensures fast identification by our team, proper routing, and prevents delays in the warehouse.

Step 2: Add Shipping Method Based on Scenario

Under Shipping Options, select the correct shipping carrier and method that best fits the order's needs 

For Pick Up* orders, choose:

Carrier: Generic

Methods: Pick Up

*An appointment needs to be made for pickup orders - see step 5

For Third Party orders, choose:

Carrier: Generic

Method: Third Party

For Freight* orders, choose: 

Carrier: Generic

Method: Freight

*An appointment needs to be made for outbound freight - see step 5.

For standard manual orders (small parcel):

You can select a specific carrier and method (e.g., FedEx Ground), or let ShipHero rate‑shop for the most cost‑effective option using Cheapest/Ever.

If you need arrival timing factored in, choose Cheapest/X Days to prioritize low cost within a set delivery window.

Step 3: Add Products to Order

1. In the search field under Profile and Shipping Options, search by SKU (recommended) and select the correct item to appear as a line item below.
2. Enter the needed Quantity in the Product line item.
3. Repeat for each SKU on the order

Nice Tip: Double‑check SKU spelling and case sensitivity to avoid "item not found" issues.

Can't find a product in the drop-down? Reach out to your account manager at [email protected] for assistance

Step 4: Save and Verify

1. Once you're finished building your order, click “Save Order”

2. Confirm the order appears in the Manage Orders tab of Shiphero (Orders>Manage Order)

Step 5: Place Pickup or Outbound Freight Appointment

If your order is for a pickup or outbound freight shipment, you’ll need to schedule an appointment so our team can prepare it in advance.

• Pickup Orders must be scheduled at least 48 hours before pickup. Schedule your in‑person pickup appointment here.

• Outbound Freight must be scheduled at least 4 business days in advance. Please upload freight paperwork directly to the order or email it to [email protected]. Schedule your freight pickup here. 

Need Help?

If you’re unsure which shipping method to select or something isn’t working, please include the following when contacting your Account Manager:

• Manual order name
  

• Shipping scenario (Pickup / Freight / 3rd‑party / Standard)
  

• Screenshot of the Create Order screen
  

• Any third‑party account details

Having this info from the jump helps us assist you faster!