How to create a Manual OrderUpdated a year ago

Please follow the below if you need to create an order in our system for

1. Pick Up

2. A Third Party Service or 

3. Freight

4. Or standard small parcel carrier shipping.

Step 1: In Account, Select 'Create an Order' from the Orders dropdown:

Step 2: Add Order Number

For Pick Ups: Please add your company name along with the person's name who will be picking up

Example: MO_NicePickUp_Sally

Third Party: Please include the Shipment ID or other Identification that matches the Third Party Labels, PO#, etc. Please also match this to labels uploaded to your Drive

Example: MO_Food52_Stevens3541

Freight: Please include "Freight" or another shipment identification for our team to recognize the shipment 

Example: MO_NiceFreight_7898

Step 3: Carrier Details

You can select a carrier and shipping method like FedEx Ground, or select "Cheapest/ Ever" to allow ShipHero to rate shop for the most economical way of shipping the order. You can also specify "Cheapest/ 4 days" or another timeline allowing ShipHero to rate shop within your selected timeframe.

You can also select from our 3 Generic methods which allow an order ship to be shipped without a carrier label, but rather will notify our shipping team of how the order needs to be handled:

• Generic / Pick up for Pickups
• Generic / Third Party for Third Party shipments
• Generic / Freight for Freight shipments 

**If you are creating a Pickup (Generic / Pick up) or a Freight Shipment (Generic / Freight) an appointment needs to be made. Please refer to our Knowledge Base article, Calendars for Pick Up, Delivery, and Outbound Freight

Step 4: Add Product to Order and update Quantity

Search in the field to locate the product that you wish to ship. We recommend searching by SKU. 

If your desired product does not appear in the drop-down, please contact [email protected]

Add in quantity in Individual units:

Step 5: Hit Save

Once you save the order you can view it in the Orders tab of ShipHero

If you need to add any special notes or details to the order, please notify us at Support@NiceCommerce