Not finding what you are looking for? Fill out this form to get in touch!

Nice Commerce

All Client Comm Emails

2025 Holiday Shipping Deadlines + Carrier Surcharges

2025 Holiday Warehouse Deadlines + Blackout Dates

Client Updates

What is your same-day shipping cut-off?

What shipping carriers do you use?

Return to Client (RTC) and Return to Vendor (RTV)

Can we tour your facility?

When is an order "Ready to Ship"?

How to edit a SKU in ShipHero

Can you use our custom-printed pack slip?

How do I file a claim?

Client Login for ShipHero

How to get Tracking from past orders

Can you all handle dropship items?

Nice Commerce Seasonal and Part Time Help

How do I check if my items are "Backordered"?

Do you rate shop?

Cross Promoting with another Nice Client

What to do when there seems to be a mistake shipping my order?

What is considered a high-touch order?

What affects shipping cost?

Does Nice compensate for an error?

A guide to Shipping and Freight Terms

Do you ship Hazardous Goods?

How to Set Up Replenishment Notifications

How to Pull Reporting on Shipped Orders

Will we have our own Account Manager at Nice?

What's the average fulfillment time?

How can I verify an Address?

What percentage of your workforce is temp labor?

Nice Commerce Cheat Sheet

MFN, Connecting your Amazon Store

Calendars for Pick Up, Delivery, and Outbound Freight

Wholesale and B2B orders, Requirements

Freight: Outbound Freight Shipping Standards

Generic- Generic Label Processing

Not Ready-To-Ship Orders and Holds in ShipHero

Nice Receiving Standards

Routing Guide Compliance Questions

What is a Return? And Returns Processing

What is an SOW?

Force Majeure Events

How to: Overselling and Presales

$500 Referral Incentive

Inventory Audits

Nice Case Packing and Case Label Requirements

What is your Receiving Process?

2025 Holidays, Office Hours and Operating Schedule

SKU and Barcode Standards

Nice SLA and Terms of Service

How can I tag orders in Shopify?

Nice Commerce Messaging for your Shipping FAQs

Is there an Operational Minimum?

Nice Commerce Client Tech and Data Stack

eCommerce Store Connections

Invoice Payment Options

Nice Commerce Technology Subscription

Invoicing: Pivot Table CSV Breakdown

PostHero by ShipHero

Using Automation Rules to Swap, Add, or Subtract Products

Split Warehousing and Multiple Fulfillment Locations

Order Tags applied by Nice Commerce

What is your Offboarding Process?

My Account

SKU's in Shopify: How to correctly publish a SKU and link information to Ship Hero

Adding Product Tags in ShipHero

Recommended SKU Naming Cadence

How ShipHero and Shopify Communicate about Inventory

Frequently Asked Kit Questions

Avenues to move through Excess Inventory

What barcode types does Nice support?

How can I calculate when to Replenish Product or Packaging?

How do I create a Kit in ShipHero?

Trouble adding Product to a PO?

How to add Vendors in ShipHero

How to check if a PO has been Received

Can we launch a new collection on our website before the PO is received?

Labeling at Nice Commerce

What is the Difference Between Available and On Hand in Ship Hero

How to Set Up Low Stock aka Replenishment Notifications

What are COGs?

Can Nice dispose of products?

Inventory and Expiration dates

Pre-Sales and "Sell Ahead" inventory

Non-Sellable Inventory

Case Pick Process, Eligibility and Set Up

What is Inventory Replenishment?

Applying Discounted Customs Values to Orders

Inventory & Products

How to create a PO

Our Partners in Returns Platforms

How to create a Return Merchandise Authorization (RMA)

Purchase Order (PO) Statuses

Return Statuses and How to Check Returns

How to add Tracking information into a PO

Can Nice Commerce handle apparel returns?

Return to Sender Orders (RTS)

What is my return rate?

Incoming Containers: How unloading a container is priced by Nice

Explanation of over-received products

Putaway (Receiving)

Returns (Pricing)

Can I create a return label for international Shipments?

Incoming (Receiving & Returns)

How to create a Manual Order

Pick Up orders from Nice Commerce

Amazon FBA Shipments and How to Enter

How to update an active Order or place an Order Hold

Third Party Orders and Nice's Shipping Standards

How to bulk upload orders in SH via CSV?

How do I reship an order that was lost, damaged or customer says products are missing?

Handwritten notes included in Orders

Overview of International Shipping

How do I prioritize an order and update the shipping?

Allow Partial in ShipHero

Generic Shipping Methods in ShipHero

Fulfillment Status aka Tiers in ShipHero

How to troubleshoot a Military/ APO Address

Amazon Shipping Methods

International Orders - What is DDU vs DDP?

ShipHero and Mapped Shipping Methods

Can you sync order cancellations or edits in real time?

Recommended Shipping to Canada

Reported shipping error or damage, and how to notify Nice

Can I require a signature for an order?

What is considered a high-tough order?

How to request Label Costs before Invoicing occurs

International Shipping: What about customs fees and VATs

Verify an Address

Wholesale Orders with Terms; Net 30, etc.

What is DIM weight?

Rush Order Process

How to change the Shipping Method in ShipHero

USPS Ground Advantage

High Volume

International Wholesale and B2B

International Orders - Required Fields for Customs

Updating or Editing a order in Shopify

Dropshipping for Third Party Platforms Shipping Standards

Outgoing (Order Management)

Base, Additional, and Ancillary Picks (Pricing)

Packaging (Pricing)

TikTok Shop

Store Integrations in Onboarding

Sales, Onboarding, and Integrations

All articles

Categories

Client Updates

FAQ

Nice SLA and Terms of Service

My Account

Inventory & Products

Incoming (Receiving & Returns)

Outgoing (Order Management)

Sales, Onboarding, and Integrations