Updating or Editing a order in ShopifyUpdated 2 months ago

In the Shopify store, you can edit orders by adding, and/or removing, and adjusting their quantities. At the bottom, more information is available for how to partially ship an order from Shopify in ShipHero

Here's how our integration works with ShipHero:

Adjusting Quantities for line items

After editing an order in Shopify, ShipHero will import those changes. We check for each line item, and these are the changes you should be seeing:

• If the Quantity Ordered in ShipHero is different than in Shopify, we set the line item quantity to match:

• The Quantity Pending Fulfillment is also adjusted to match what needs to be fulfilled (zero or more, but never less)

• If the Quantity Ordered is changed to zero in Shopify, and there are no previous shipments, the line item will show as canceled in ShipHero.

• If a line item is canceled in ShipHero, we don't make any changes (adding, subtracting, changing status, etc.)

  • If an order is marked as Fulfilled in Shopify but Nice has not fulfilled the order, ShipHero will show that 0/0 items shipped with a Fulfilled order status

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• For the Shipped Quantity, it will always refer to the ones that were shipped using ShipHero, not Shopify, as shown above

• If a line item has a canceled status in ShipHero, ShipHero will not update it. 

  • If an order needs to be fulfilled again or an order is marked unfulfilled in Shopify, the ordered items need to be added back into the order in ShipHero so that the order will be fulfilled.

    • If the order needs to be expedited, please update the shipping method and if express, please notify your Account Manager.

    • In Shopify, a reminder that Nice Commerce needs to be listed as the fulfillment location.

Partial Shipping

You can also ship an order partially in Shopify, and ShipHero will update the Quantity Pending Fulfillment to what still needs to be fulfilled: