Handwritten notes included in OrdersUpdated 18 days ago

Yes, handwritten notes can be included! 
Your Account Manager will need to assist with this getting enabled. But before that, below are our steps:

Our Steps to having Handwritten notes added:

• Handwritten notes will need to be a product in inventory (aka a SKU)
  • The cards will need an incoming PO that we can receive (Just like any other product)
• Nice will need to put an automation rule in place to trigger the note to be added to the order
  • We recommend tagging orders from your store to note which need the handwritten note, or we can work with you on other options
• Nice will work with you so that your customer's note or the information for the note is included on the handwritten note
• Once the above is set up, it's important to first run a test order to make sure this integrates properly. 

Once the gift note is set up as a SKU in your Shopify store, be sure the below setting is enabled to ship the gift note product: