High VolumeUpdated 9 months ago

At Nice Commerce, we have operational teams that fulfill each day to meet the 12pm cut-off time for all orders shipped in a given business day (2-PM for qualifying Expedited orders). 

Concerning High Volume fulfillment, Nice Commerce will always allocate resources to meet demand. We request that any pre-planned events, promotions, and specialty orders be coordinated with your Account Management team in order to best prepare and meet that timeline, and goal expectations.

If there's no preparation, the Nice Commerce team will make sure to communicate any and all timelines to your main points of contact to make sure all parties are aligned and privy to updates and fulfillment. 

Linking contract verbiage below: 

Order Cut-Offs are estimates and subject to change during high-volume periods, preorders, out-of-stock / backlogs, and other circumstances outside of direct control (weather, holidays, etc). For any orders that fall outside of these estimates, NICE COMMERCE LLC will notify CLIENT in advance to determine fulfillment schedule.

1. High volume is defined as order volume that exceeds 50% of your average 30-day running fulfillment output in a given day.

   1. The client recognizes that NICE COMMERCE LLC needs to forecast labor and exceeding this threshold requires added labor that must be planned and reallocated.