Third Party Orders and Nice's Shipping StandardsUpdated 9 months ago
Shipping third-party orders can be automated or even an integration made to have these orders flow into ShipHero. Please contact your Account Manager at [email protected] so we can work with you to process these orders to your specifications and to their routing guide.
Depending on the platform, some third parties integrate with your Store and/or with ShipHero. If your chosen platform does not integrate with either, orders can be manually added or uploaded via a CSV.
For shipping requirements, the third-party carrier account may need to be used and automated for their orders. Your Account Manager is able to create rules around these orders to automate the account number being used, or a packing slip to be included with their order information.
If the third party provides their own shipping labels, the labels can be added to your Shared Drive where the file name matches the order number. Our team will then marry the order to its label through our Generic/ Third Party label process.
Create a Manual Order and set the shipping to Generic/ Third Party
For Maisonette, when the manual order is created, please put "MAIS" in front of the order #.
For example, Order #32 will be entered as "MAIS-32" and the order number must match up to the shipping label you upload to the Google Shared Drive for Third Party Shipments.
IMPORTANT - Set Shipping Method for Third Party
For all third-party orders with a provided shipping label, the shipping carrier is GENERIC, and the Method as THIRD PARTY.
This allows for the order to be fulfilled without a carrier label
How to Save the label to your Nice Commerce Shared Google Drive.
- The label can be saved in your Shared Drive > Shipping, Receiving & POs > Third Party Labels.
- Upload the label for your order in this folder, and title the file with the Order #/ID that the label corresponds to (see screenshot below)
IMPORTANT Items to Consider:
- If a Third Party order has been packed up and outbound labels are not supplied resulting in the order to sit in the Nice Shipping area for more than 48 hours the client will be charged $10 per case, per day until the labels are provided for the order
- If the Third Party order is cancelled, the product needs to go back into inventory, or the shipment sits longer that 10 days, a PO for a Receiving Order will need to be submitted and we will take the shipment to the Receiving Department to be processed.