As long as the order is in a fulfillable state under our SLAs.. You can find a helpful article for updating your site messaging for fulfillment timing and expectations HERE, Nice Commerce Messaging or your Shipping FAQs
- USPS, domestic and international - FedEx, domestic and international - UPS, domestic and international- DHL, domestic and international. We shop the cheapest and fastest rate at the time of fulfillment unless otherwise noted. We are also having con
When products arrive either as a PO or as a return, items are given a visual inspection to ensure products are viable for active inventory. However, when we find shipping or consumer-related damages to products, we will handle the goods based on your
Absolutely you can tour our facility! Our warehouse is a state-of-the-art facility located in North Charleston, just 20 minutes north of the historic downtown. We welcome all interested parties to reach out to our team to schedule a tour if you're
To filter, change the Manage Order settings to either YES/NO "Ready to Ship". When an order CAN ship, the order will show "YES", Ready to ship:. When an order CAN NOT ship, the order will show "NO", Ready to ship:. Reasons not ready to ship:. - An or
You can edit your SKUs in Ship Hero if you are in need of updating the barcode, weight, dimensions, price, etc. 1. In your ShipHero Dashboard, go into Inventory > Products and then Search the product by SKU name. 2. Click on the product and then scro
Yes, we can work with you on your custom packing slip needs. We can add your company logo and information to our standard packing slip template. For a custom packing slip, please connect with your Account Manager. For custom work with ShipHero, they
To file a claim for a lost, damaged, etc. package, a claim needs to be filed either by the shipper or recipient of a package. TO REQUEST that Nice submits a claim on your behalf, HERE IS OUR FORM to submit that request. If you have any questions, ple
HERE is the Client Login for ShipHero. Please note you are logging into a "Software Account". Having issues logging in? Contact [email protected] to have a team member reset your password.
To pull tracking for orders that have already shipped, log into ShipHero:. 1. Go to Reports/ Shipments:.
Yes! We can handle dropship SKUs. For specific dropship SKUs or products, we would work with you to understand how you would like the item/s to be handled and how we need to treat the order. We have multiple ways that we can handle these kinds of pro
Nice Commerce is always looking for Associates and those looking for seasonal, part-time, and as-needed assistance in our Operations department of Nice Commerce. A day at Nice would include picking, packing, and working in all facets of a fast-paced
When an item or SKU goes on “Backorder”, this can cause disruptions to the impacted orders until it is resolved. To check for what may be on “Backorder”, follow these steps:
Yes! We are able to rate shop. We can rate shop based on the cheapest rate, fastest service, a specific delivery date or carrier method, and more!. The rating tool that we use is very intuitive and easy to work with. Want to learn more? Please contac
Scenario: Brand A wants to partner with Brand B to retail Brand A's product on their site for a bundle. Once all details of the partnership are confirmed, Brand A will need to create the new SKUs on their site for the products that they will be retai
If you receive notification that an error has occurred with a shipment, the Accounts Team is in need of the following instructions to be followed so we can assist in the matter: 1. Please submit the following to [email protected] line:
What is the difference between Standard and High-Touch fulfillment?. STANDARD: Our Standard fulfillment process utilizes Nice Commerce packaging, Nice documentation and your brand's SOPs, and automation rules to facilitate all workflow needs. We are
Here is a list of factors and their explanations that affect shipping cost:
While errors do not happen often, they can occur. We have A LOT of processes and the right people in place to prevent errors as best we can, but if an error does occur, we at Nice want to complete extensive detective work to figure out the root cause
Accessorials: Any additional steps the carrier must take once the freight has arrived at its destination. Accessorial Fee: A fee charged for carrier-provided service (for example, an address correction). BOL (Bill of Lading): A contract between the o
Steps to ship hazmat products:. Shipping international Dangerous Goods:. For more information about Hazardous Goods please refer to the link below on the Federal Aviation Administration's website, https://www.faa.gov/hazmat/what_is_hazmat
ShipHero makes it easy for you to identify when a Purchase Order needs to be created through Replenishment Notifications. Your Account Manager will need to assist with this first part of the process where they will enable the notifications:. The Reor
Pulling reporting in ShipHero for shipped orders is quick and easy!. Here are the steps to pull Shipped Order Data in ShipHero:. 1. Head over to Manage Orders, and update the following in the left-side column:. *Order Date Rage*. You will need to spe
YES! Each and every one of our clients has a dedicated Account Manager. In addition to having your own Account Manager, we also have a team of dedicated Account Managers who all operate within our Client Support email ([email protected]) allow
Average Fulfillment Time refers to the time between an order being placed and when the order completes its fulfillment process to be ready to be shipped. At the moment, our average fulfillment time is under 17 hours (including weekends). This means t
When ShipHero has trouble with an address, the Nice Commerce Fulfillment team can try to make small edits to the shipping address but Nice will more than likely place the order on Address Hold for the client to verify. To know if ShipHero verified th
Almost all employees at Nice Commerce are full-time, and we thrive on creating a sense of community and pride in our collective work environment. We do have Seasonal or Contractors working with us, but 90+% of the Nice workforce is full-time. If you'
Communication. The Daily. Outgoing DTC Orders. Outgoing Wholesale and Freight Orders. Your eComm Site's Shipping Methods. Receiving. DOWNLOAD THE NICE MIXED SKU CASE LABEL HERE. DOWNLOAD THE NICE SINGLE SKU CASE LABEL HERE. Returns. Carrier Claims. P
For connecting your Amazon account/s, we will want to jump on a call to do these steps together. This allows both parties to confirm access and to make sure that all settings are in place. Note: This store connection allows Nice to process MFN orders