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Inventory & Products

Dropshipping for Third Party Platforms Shipping Standards

Depending on the platform, most drop shippers integrate with your Shopify and/or ShipHero. If your chosen platform does not integrate with ShipHero, we will need each order input into ShipHero manually in order to be fulfilled by Nice Commerce. For M

SKU's in Shopify: How to correctly publish a SKU and link information to Ship Hero

It's important to have all the correct information for each of your SKUs on hand when you enter into your Shopify store so that you don't create multiple entries for the same product and that Nice receives the correct information. 1) Before you creat

Adding Product Tags in ShipHero

ShipHero has a lot of success latching onto Product or Orders Tags allowing ShipHero to have an easier time organizing and initiating automations. Having Order Tags or Product Tags in place allows Nice to trigger your desired outcome. 1. Go to Invent

Recommended SKU Naming Cadence

SKU is an abbreviation for Stock Keeping Unit. A SKU can be made up of letters and numbers and is used to name a specific product for inventory management purposes. SKUs may include naming schemes that indicate the product’s manufacturer, name, model

How ShipHero and Shopify Communicate about Inventory

ShipHero and Shopify do talk to one another BUT inventory has to be adjusted in ShipHeroOn-hand inventory is a one-way street from ShipHero to Shopify due to ShipHero being the source of truth for all management of inventory. Any SKU inventory change

Frequently Asked Kit Questions 😀

Once a kit is active, the SKU with the lowest inventory will represent how many kits you have available:. In the example above, the 2-Pack of Bourbon Cherries has 5445 on hand from us having 10896 available single units on hand (On Hand - Allocated).

When is an order "Ready to Ship"?

Ready to Ship is ShipHero's way of letting you know if an order CAN ship or CANNOT ship. To filter, change the Manage Order settings to either YES/NO "Ready to Ship". When an order CAN ship, the order will show "YES", Ready to ship:. When an order CA

Can you use our custom-printed pack slip?

While we don't have the ability to print a custom pack slip, we can add your company logo and information to our packing slip. Here is an example of the Nice Commerce Store Packing slip where we have added our logo and store/ contact information:. Yo

How to edit a SKU in ShipHero

You can edit your SKUs in Ship Hero by following the steps below. You may need to do this if you want to update the barcode, weight, dimensions, price, etc. 1. In your ShipHero Dashboard, go into Inventory > Products and then Search the product by SK

Avenues to move through Excess Inventory

Check out some avenues broken out below to remove. 1. Excess inventory2. Aged or old inventory 3. Unsellable inventory4. Or return to vendor goods. We are here to assist in the process in any way we can!

What barcode types does Nice support?

BOOKLAND EAN. Codabar. CODE 39. CODE 39 ASCII (EXTENDED). CODE 39 Trioptic. CODE 93. CODE 128. DISCRETE 2 OF 5. EAN 8. EAN 13. EAN 128. EAN 128 + COMPOSITE. EAN-UCC 128. GS1 128. GS1 DataBar-14. GS1 DATABAR. GS1 DATABAR EXPANDED STACKED. GS1 DATABAR

How can I calculate when to Replenish Product or Packaging?

What is Replenishment?. Replenishment is when stock is moved from back stock to active stock or when inventory is reordered with a vendor to restore stock levels to a former or new level. Replenishment of goods is typically triggered when the invento

How do I create a Kit in ShipHero?

1. Contact your Account Manager about needing to get kits created via [email protected]. 2. These Kits will be added to your Dashboard in your Google Shared Drive:. 3. Please add all kit information to the Dashboard. *IMPORTANT* Please remembe

Can you all handle glass items?

To best facilitate, we work with excellent packaging manufacturers that make sure we have the best packaging available in-house and the best resources to share if custom packaging is the route that you are looking (or required) to take. To best under

SKU and Barcode set up in Ship Hero

Ship Hero imports the SKUs that you created in your store to identify your product, or we are able to manually upload inventory. SKUs must be unique across all your products and their variants. For example, if you’re selling a Red Dress and it comes

Trouble adding Product to a PO?

Check your listed "Vendors" within the Product!. Click into the Product and scroll almost to the bottom to "Vendors":. There ^^ you will see all the Vendors associated with your Product. Here is also where you can add multiple vendors for a product i

How to add Vendors in ShipHero

When adding Products to ShipHero, you can specify within a Product all the Vendors associated. If you would like to add Vendors via a Product upload, please get with your Account Manager to assist if you would like to go this route.

Can you all handle dropship items?

Yes! We can handle dropship SKUs. For specific dropship SKUs or products, we would work with you to understand how you would like the item/s to be handled and triggered within an order. We have multiple ways that we can handle dropship products and w

How to check if a PO has been Received

1. To check the status of a PO go into Purchase Orders > All Purchase Orders. 2. Once in "Purchase Orders", you can toggle under Status (see picture below) and you will want to select "All". 3. Once in the "All" view, you can scroll down to the PO of

How do I check if my items are "Backordered"?

When an item or SKU goes on “Backorder”, this can cause disruptions to your order flow until it is resolved. To check for what may be on “Backorder”, follow these steps:

Can we launch a new collection on our website before the PO is received?

Nice Commerce does allow pre-selling new product lines and collections before a PO is received in our warehouse!. However, when a pre-sell occurs, all orders of that SKU and subsequent orders will fall out of the SLA guidelines of 24-hour fulfillment

Explanation of over-received products

To review an inventory receipt, it is best to review the Purchase Order (PO) Receiving Page.

Labeling at Nice Commerce

At Nice, we are able to label or re-label your units for specific sales channels or retailers. We complete this work through our SOW Team that completes labeling work multiple times a week (sometimes multiple times a day) to make sure that we are com

What is the Difference Between Available and On Hand in Ship Hero

Allocated: The count of units that you have in stock and are owed customers from open orders. On Hand: The total count of an SKU physically in the warehouse. (Note, Available is the count indicated in your sales channels). Available: The number of av

How to Set Up Low Stock aka Replenishment Notifications

ShipHero makes it easy for you to set reorder levels for products and to get automated replenishment emails when a Purchase Order needs to be created. To note, your Account Manager will need to take the below steps to enable:. A Reorder Level can be

What are COGs?

Cost of goods sold (COGS) is the direct cost of producing products sold by your business. COGS should include the purchase price you paid plus any related ordering costs (duties and customs, delivery costs, etc.). In short, your cost of inventory is

Can Nice dispose of products?

Nice Commerce can dispose of your products, but we want to look at alternatives to disposal if at all possible first!. Some great options to consider instead of disposal include:. If none of these options are what you are looking for, please reach ou

Inventory and Expiration dates

Do you have a product that is perishable and comes with an expiration date?Nice can track your inventory by lot codes and have "best by" dates added to your inventory. We use lot and expiration tracking to:. For more information on enabling lot track

Pre-Sales and "Sell Ahead" inventory

? Can I set up a certain amount of inventory to sell ahead?Yes! Ship Hero will allow you to set a sell-ahead number on your incoming PO while creating your shipping plan. Please connect with your Account Manager to make sure we have all your settings

Non-Sellable Inventory

In the event that you have a product that has failed a QA check or is waiting on a QA check, the inventory team can move these products into a "non-sellable" location so they don't populate as available on your eCommerce selling platform. You can vie

Case Pick Process, Eligibility and Set Up

Example:. NC_SKU1134-24PK. This will signify that the SKU is available and open for B2B picks, and will be priced appropriately, as well as picked by our Ops team appropriately. - Case Pick SKUs must be pre-built with your Account Manager prior to th

What is Inventory Replenishment?

Stock replenishment is when units are moved from back stock to a primary location (typically to a pick bin). This is also known as pulling forward inventory. Nice has an internal system that triggers our Operations team to notify them that we are in

Nice Storage

Below is a great Infographic on the Nice Storage model:. Nice Commerce Storage Infographic. Volume is calculated by taking your product/ re-shipper dimensions ( Length in inches x width in inches x height in inches ). We have a calculator built into

Applying Discounted Customs Values to Orders

For International Orders, it is best that the Customs Value reflects what the customer paid. At Nice, we are able to apply an Automation Rule in Onboarding to ensure all additional discounts (Wholesale discounts, etc.) are included in the Customs Val

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