Frequently Asked Kit Questions 😀Updated 8 months ago

We know that kits in ShipHero can be confusing. How is inventory represented? How do I know how many units of a Kit are available?

Once a kit is active, the SKU with the lowest inventory will represent how many kits you have available:

In the example above, the 2-Pack of Bourbon Cherries has 5445 on hand from us having 10896 available single units on hand (On Hand - Allocated).

How will I know if we are running low on a kit?

You can search in ShipHero to see what your on-hand counts are for kits or the kit components (single units that make up the kits). We recommend frequently checking in on your inventory to make sure SKUs are at their proper levels for your orders and future sales.

How should I name our kit SKUs?

This is SUPER important. 

In order to scale your kits and keep everything clean, we recommend adding -KIT or something else to your main SKU naming convention. Your Account Manager can assist with this work.

How are kits picked for orders?

Kits are picked at the SKU level. ShipHero will see that the kit has SKUs associated, and will automatically "break" the kit up for our Pick team to pick each unit. 

I would like our kits to be pre-assembled and on the shelf as one unit. How do I make this happen?

Yes, we can complete this work via SOW to pre-assemble your kits, but we would need to review the kit set-up in ShipHero as part of this work. 

The kit step-up in ShipHero would change and your kits would be pre-built through a Scope of Work (SOW). To learn more, please get with your AM about the process to find out more! 

How can I find which kits are in ShipHero?

When in ShipHero, go to the top banner and click on Inventory>Products. From here, you can sort and search to see which kits are listed:

If you would like to check if they are active, you can click into each kit and check the right-hand side to see if "Active" is listed: