How to Set Up Low Stock aka Replenishment NotificationsUpdated 8 months ago

ShipHero makes it easy for you to set reorder levels for products and to get automated replenishment emails when a Purchase Order needs to be created.

How to Set Up a Replenishment Notification 

To note, your Account Manager will need to take the below steps to enable: 

• In Ship Hero, go to My Account > Settings > Notifications
• Check the "Active" box for Low Stock
• Choose the day and time that you want to be notified
• Add the email address you want the notification sent to

How to set Reorder Levels: 

A Reorder Level can be specified in Product Settings if you want to be notified when a product goes below a certain amount of units.  This allows you to order inventory ahead so that the product does not run out.

• Go to Ship Hero > Products > Choose the product > Settings (small pencil on the right hand in the left box)
• Scroll down to the box "Reorder Level" and set the amount to the minimum # of units you want to have before receiving an alert to add the product to a Purchase Order.
• If the Reorder Level is higher than the "Reorder Amount + Available," the system will use the Reorder Level as the number of items in the Purchase Order.
• If the Reorder Level is lower than the "Reorder Amount + Available," the system will use the Reorder Amount as the number of items in the Purchase Order.

Definitions

• Reorder Level: the 'Available' value a SKU must reach to trigger a reorder.  Setting this to 0 will prevent a SKU from automatically being added to a Purchase Order.
• Reorder Amount: the number that should be reordered when an SKU reaches the Reorder Level.