Our Receiving Department hours are:. We ask that clients include the below information within the PO in ShipHero or by reaching out to their Account Manager at [email protected]:. All incoming shipments must be securely packed or wrapped with
All SOW quotes are estimates - Nice Commerce reserves the right to submit an additional SOW if more work is required or apply a credit to your account if a project falls short of the anticipated cost.
NOTE:. In Ship Hero, select 'All Purchase Orders' from the Purchase Order dropdown. In the top right corner, select 'Create A Purchase Order' or 'Upload Purchase Order'. If uploading a PO (best for large POs or multiple shipments) a PO upload templat
Who is Loop?. Simply put, Loop is a returns management system that helps to automate the process of reverse logistics. Loop specializes in customer experience, capturing data and trends along with great exchange flows that continue a customer relatio
RMA stands for Return Merchandise Authorization. It's the first part of the process of returning a product to receive a refund, credit or replacement, etc. In Ship Hero, RMAs are created by and within the original order that was sent to the customer.
Below is a list of all PO statuses and their explanations. Pending Once the PO is created by a client, the status will be set as "Pending" until a tracking update has been given. In Route A tracking update has been given by the carrier. The Expected
We recommend checking in on returns daily or multiple times a week to see movements and updates. To download a CSV to export returns data, follow the below steps and "Export All Rows" within the filters you selected. To check returns, here are the qu
To add tracking to a Purchase Order or PO, a PO needs to be added into ShipHero. Once you have added a PO, it is very helpful for the Nice Receiving Team to have the shipment tracking available. Nice knowing when a shipment is set to deliver will all
1. To check the status of a PO go into Purchase Orders > All Purchase Orders. 2. Once in "Purchase Orders", you can toggle under Status (see picture below) and you will want to select "All". 3. Once in the "All" view, you can scroll down to the PO of
While Nice Commerce will absolutely handle your apparel returns, we will work off of a predetermined Returns SOP put in place during the sales and onboarding process. This SOP will include agreed-upon set specifications (QA checking for wear, tears,
Return to Sender or RTS orders are orders where the carrier is unable to deliver to the customer, and the carrier then returns the order back to the shipper for action. We categorize Return to Sender or RTS orders in their own Returns Status:. At Nic
You received and fulfilled 1000 orders in December of 2021, and 200 of them were returned. Therefore, your ecommerce return rate = (200 / 1000) X 100 = 20%
Pricing for Nice to unload a container. The cost to unload a container at our warehouse is determined by:
When reviewing your POs, you can tell if we have over-received an inventory item on the Purchase Order (PO) Receiving Page.
Putaway is the process of receiving inventory and placing it in its designated storage location within a warehouse or distribution center. This involves identifying the appropriate storage location based on the item's characteristics, such as size, w
Pricing Information:. For more information on Returns and Returns Processing at Nice Commerce, please review our Returns centric articles in our Help Center.
For International shipments, we cannot create labels for international customers in ShipHero. At Nice, we recommend working with your international customers to see if they can gift their products or donate. If an international return label is needed