Can Nice Commerce handle apparel returns?Updated 8 months ago

While Nice Commerce will absolutely handle your apparel returns, we will work off of a predetermined Returns SOP put in place during the sales and onboarding process. This SOP will include agreed-upon set specifications (QA checking for wear, tears, pulls, stains, etc.) that our Returns team will complete.

If the product passes your Returns SOP, then the items will be folded and returned to the original packaging or new packaging if the original packaging is damaged. If put into new packaging, it will also be relabelled at that time. Lastly, the product will be added back into inventory with all inventory movements logged and traceable back to its return order

If the product fails the QA Check, then the items will be checked into inventory (again, all movements logged) but checked into a non-sellable location to then be returned to the Client. This “Return to Client” SOP is put in place so that Nice can either have these units ready to be mailed to a specific address for your review or picked up, etc.