Nice SLA and Terms of Service
Calendars for Pick Up, Delivery, and Outbound Freight
We require appointments to be made for Pick Ups, Deliveries (Inbound POs), and Outbound (Freight Shipments). Listed below are the calendars for each:. PICK UP. DELIVERY; Inbound POs. OUTBOUND; Outgoing Freight Orders
Wholesale and B2B orders, Requirements
Nice Commerce's standard SLA for Wholesale orders is to ship orders within 4 business days of receiving the order, under normal volume periods, excluding federal holidays. If you're interested in wholesale pricing, please inquire with your Account Ma
Freight: Outbound Freight Shipping Standards
Pickup Times and Locations:
Generic- Generic Label Processing
This article clarifies the internal process at Nice Commerce for shipping orders labeled as "Generic/Third Party or Freight" for their Shipping Method/Shipping Carrier. The term "Generic" is to describe orders that need to be shipped with specific sh
Nice Commerce Cheat Sheet
Communication. The Daily
Nice Receiving Standards
Our Receiving Department hours are:
Routing Guide Compliance Questions
A routing guide establishes a set of rules and requirements for suppliers and shippers to follow when performing shipments, either inbound or outbound. These guides ensure the proper transportation provider, mode of shipment, proper billing, and more
What is a Return? And Returns Processing
Review the Nice Commerce Return program requirements and options here. What is a return?
What is an SOW?
Step 1: Determining the SOW Needs. Should your Purchase Order (PO) require extra attention, it must first go through the SOW process before being received into inventory. Work performed by Nice due to a failure to meet our Receiving Standards will be
What is your same-day shipping cut-off?
As long as the order is in a fulfillable "Ready to Ship" state under our SLAs.. You can find a helpful article for updating your site messaging for fulfillment timing and expectations HERE!
Force Majeure Events
Nice Commerce reserves the right to be subject to the below defined Force Majeure conditions, which void SLA. “Force Majeure Events” are events beyond Nice Commerce’s reasonable control, which include, but are not limited to, acts of God, acts of gov
How to: Overselling and Presales
How-To:
$500 Referral Incentive
Nice Refer and Earn Program. Nothing makes our team blush more than seeing a referral come in. Knowing our partners trust us enough with their connections means the world. As a token of our thanks, and to sweeten the referral pot, we created an incen
Inventory Audits
Inventory Audits at Nice Commerce. Inventory audits play a crucial role in effective inventory management and accounting. These audits involve a detailed examination of stock levels, inventory records, and procedures to ensure accuracy and accountabi
Nice Case Packing and Case Label Requirements
All SKUs will be packaged in corrugated packaging.
What is your Receiving Process?
To begin the Receiving Process:You first need to input your PO into ShipHero either via manual upload or a CSV file upload 48 hours before deliveryThis will give Nice’s Receiving team all the required information such as how many individual SKUs are
Returns (Reverse Logistics) Processing
What is a return?Returns (reverse logistics), both anticipated and unanticipated, are part of the fulfillment process. Returns coming into Nice can be a result of an order being requested to be refunded, or exchanged, or the order has been returned t
2026 Holidays, Office Hours and Operating Schedule
SKU and Barcode Standards
Ship Hero imports the SKUs you created in your store to identify your product. SKUs must be unique across all your products and their variants (Colorways, sizing, etc.) For example, if you’re selling a Red Dress and it comes in two sizes, the SKUs wo
Shipping Rates, Carrier Charges, and Accessorial Fees
Shipping Rates, Carrier Charges, and Accessorial Fees. Nice charges CLIENT for parcel transportation and related carrier services in accordance with the rate tables and the terms set forth in this Section. The provisions of this Section govern all ca