Nice Commerce Messaging for your Shipping FAQsUpdated 9 months ago

The Nice Commerce Messaging for your Shipping FAQs includes assets for your website and social media for both marketing and customer experience teams to leverage. 

The Nice Commerce Messaging & Marketing Kit is designed to help you relay the day-to-day workings of our partnership as well as leverage resources that we are investing into your customer base.

Transparent messaging will lead to more protected purchases, a better delivery experience, and ultimately, increased brand loyalty - and we would love to help you achieve that! 

Below is messaging that we aligned with our SLA standards to call out order cut-off times, etc. so your customer is in the know. Let's dig in! 

Domestic Shipments – 12:00 PM EST, Monday through Friday

• All standard orders within our SLA received by 12 PM EST shall be fulfilled the same day, Monday through Friday with a quantity of 10 or fewer items
• Order Cut-Offs are estimates and subject to change during high-volume periods, preorders, out-of-stock / backlogs, and other circumstances outside of direct control (Holidays and Weather)
• Guaranteed or expedited delivery services (2Day, Overnight, etc.) must be placed before 2 pm on Monday thru Thursday. Orders placed outside of this shipping window may not deliver before or on the service's quoted delivery by date and/ or time

Export Shipments - 48 HRS FROM CUT OFF DATE EXCLUDING WEEKENDS

• Same-day turnaround shipments and orders received after the cut-off deadline are subject to rush order fees or overtime charges.
• Order Cut-Offs are estimates and subject to change during high-volume periods, preorders, out-of-stock / backlogs, and other circumstances outside of direct control. For any orders that fall outside of these estimates, NICE COMMERCE LLC will notify the CLIENT in advance to determine the fulfillment schedule.

Shipping Policy with 'Act of God' Clause

We recommend adding a clause to your site that is essentially an 'Act of God' policy. This way, you have something to reference in the event of a customer being less than understanding of something that is outside of anyone's control.

"During normal volume periods and outside of instances beyond our control (i.e. weather), all orders placed by 12 PM EST M-F will ship the same day. Transit time is in reference to the time that the order is in the possession of the carrier."

Shipping Policy with Route Protection (if using Route on your store)

{YOUR BRAND NAME} is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.