Entering a Manual Order for a Third Party order or Outbound Freight with a Future Ship-dateUpdated 8 months ago

This pertains to clients selling products via a third-party platform or via a retailer, wholesaler, etc. that has shipping requirements with a future ship date

Before we get into the guide, it is important to be in communication with the Nice Accounts Team about your approved third-party accounts. 

We require ample notice of the addition of a third-party account to ensure that everything is set up and ready to go. If you have any questions about this, please reach out to [email protected]

How-To Guide:

1. Send an email to [email protected] about the pending order/ PO
   1. Nice Commerce allows for an order to be entered before the official PO/ order has come over to reserve/ allocate units. 
2. Enter the Manual Order into ShipHero OR ask for your Account Manager to assist with uploading bulk orders
   1. If you are still waiting on an order or PO number, then enter as much detail pertaining to the shipment as possible. We will follow the third party's shipping instructions so that if an order/ PO must be included but was left off the order initially, we will provide this information at the time of fulfillment.
   2. If the shipping requirements require that we bill to their carrier account number or they have other special requirements, then this needs to be detailed in the shipping requirements discussed with your Account Manager
   3. Enter the email you would like to receive the shipping confirmation from ShipHero.
   4. Enter the units (in individual units) that you would like the order to allocate. Allocating units will reserve the units in the order.
   5. Save the order, and send a follow-up email to your Account Manager.

Once the order has been input and your Account Manager has been made aware, Nice Commerce will pick up the order and have the order waiting in our shipping department once the order gets adjusted or the future ship date arrives