Do you ship wholesale or B2B orders?Updated 9 months ago

Yes! Nice Commerce supports our partners' growing wholesale needs

Nice Commerce's standard SLA for B2B and Wholesale orders is to ship orders within 4 business days of receiving the order, under normal volume periods, excluding federal holidays, where all shipping requirements have been shared and agreed upon.

If a Routing Guide is supplied by the retailer or recipient, Nice requires all this information to be shared and collaborative meetings between the client and their Account Manager to take place to ensure Routing Guide SOPs are complete and that all parties are aligned on expectations, timelines, and set-up.

If a wholesale order is processed (i.e. shipped) as a result of the order not being placed on hold, or the order upon receiving does not meet all necessary standards, the order will circulate back to our Receiving department and a PO will be generated. 

• The order will then require a new order to be placed in our system to be fulfilled accurately.

• Once the picking and packing (fulfillment) process has begun, the order cannot be adjusted unless it is reprocessed as a new order (after the previous order has been submitted as a PO and restocked). Essentially, the order has to 'start over.'