How to create a Manual Order in ShipheroUpdated 2 hours ago
Creating a manual order in ShipHero is helpful when an order isn't placed through your eCommerce store and needs to be entered manually for fulfillment. This commonly applies to:
Local pick‑ups
Third‑party shipments
Freight shipments
Special handling or internal brand orders
Step 1: Start and Name Your Manual Order
In Shiphero go to Orders → Create An Order
2. Add an Order Number beginning with "MO_BrandName" using one of the following formats:
Type Instructions Example Format Pick-up Include the person's name who will be picking up the order MO_BrandName_Pickup_[PickupPerson]
Third-Party Include the shipment ID or other identification that matches the third
Freight
Standard Manual Order
2. Add an Order Number beginning with "MO_BrandName" using one of the following formats:
Type | Instructions | Example Format |
Pick-up | Include the person's name who will be picking up the order | MO_BrandName_Pickup_[PickupPerson] |
Third-Party | Include the shipment ID or other identification that matches the third | |
Freight | ||
Standard Manual Order |
Step 2: Add An Order Number
For Pick Ups: Please add your company name along with the person's name who will be picking up
Example: MO_NicePickUp_Sally
Third Party: Please include the Shipment ID or other Identification that matches the Third Party Labels, PO#, etc. Please also match this to labels uploaded to your Drive
Example: MO_Food52_Stevens3541
Freight: Please include "Freight" or another shipment identification for our team to recognize the shipment
Example: MO_NiceFreight_7898
For Pick Ups: Please add your company name along with the person's name who will be picking up
Example: MO_NicePickUp_Sally
Third Party: Please include the Shipment ID or other Identification that matches the Third Party Labels, PO#, etc. Please also match this to labels uploaded to your Drive
Example: MO_Food52_Stevens3541
Freight: Please include "Freight" or another shipment identification for our team to recognize the shipment
Example: MO_NiceFreight_7898
Step 3: Carrier Details
You can select a carrier and shipping method like FedEx Ground, or select "Cheapest/ Ever" to allow ShipHero to rate shop for the most economical way of shipping the order. You can also specify "Cheapest/ 4 days" or another timeline allowing ShipHero to rate shop within your selected timeframe.
You can also select from our 3 Generic methods which allow an order ship to be shipped without a carrier label, but rather will notify our shipping team of how the order needs to be handled:
- Generic / Pick up for Pickups
- Generic / Third Party for Third Party shipments
- Generic / Freight for Freight shipments
**If you are creating a Pickup (Generic / Pick up) or a Freight Shipment (Generic / Freight) an appointment needs to be made. Please refer to our Knowledge Base article, Calendars for Pick Up, Delivery, and Outbound Freight
Step 4: Add Product to Order and update Quantity
Search in the field to locate the product that you wish to ship. We recommend searching by SKU.
If your desired product does not appear in the drop-down, please contact [email protected]
Add in quantity in Individual units:
Search in the field to locate the product that you wish to ship. We recommend searching by SKU.
If your desired product does not appear in the drop-down, please contact [email protected]
Add in quantity in Individual units:
Step 5: Hit Save
Once you save the order you can view it in the Orders tab of ShipHero
If you need to add any special notes or details to the order, please notify us at Support@NiceCommerce
Once you save the order you can view it in the Orders tab of ShipHero
If you need to add any special notes or details to the order, please notify us at Support@NiceCommerce